Before you arrive

We suggest you start by taking a good look through this website, noting in particular our information on PSA testing.

When you telephone for an appointment, our experienced Patient Liaison team will ask about your symptoms, take some basic details, explain the procedure for your visit and schedule an appointment with the appropriate specialist.

You’ll need a letter of referral from your GP or specialist. This is not just helpful to us when we meet you; it is considered good medical practice by the General Medical Council (GMC). Later, we’ll be sending your GP copies of our letters to you as it’s important for him or her to know about your tests and treatments. But you can ask us not to do this if you wish.

Please note, you do not need a referral letter if you come for one of our “well man” health checks as insurance policies do not cover screening.

Health insurance companies usually want to know that you have been appropriately referred, and you may find you are refused benefit if you cannot provide this. You should call your claims team and let them know when and why you have made an appointment, and ask for pre-authorisation.

Do make sure you have read our Terms and Conditions. It’s important that you understand these before you decide to come to us.