patient satisfaction survey

At The Prostate Centre we are dedicated to providing a stress-free, efficient and supportive patient experience. That is why we try to look at everything from a patient's perspective. Please help us in our efforts to continuously review and improve our services by completing the short survey below:

First impressions
How did you contact us initially?

Other (please specify)
How satisfied were you with our response to your initial contact?
How satisfied were you with the welcome you received at The Prostate Centre?

Your appointment
Were you kept waiting for your appointment with the doctor?
Which doctor was your appointment with?
How satisfied were you with the care and information provided by your doctor?
Did you feel you were given enough time to ask questions during the consultation?
How satisfied were you with the care and information provided by the nurse?
Were you satisfied with the care taken to make blood and other tests comfortable?
Were you satisfied with the care taken to make the ultrasound and/or biopsy comfortable?
How satisfied were you that your privacy and dignity were respected?

Our Centre
How comfortable did you find our waiting areas?
Were you satisfied with the comfort and cleanliness of our consulting rooms?
Were you satisfied with the comfort and cleanliness of our clinical rooms?

Our administrative team
Were you satisfied with the efficiency and courtesy of our administrative staff?
Were you satisfied with the clarity of our fees and payment procedures?

Equal Opportunities
We are legally obliged to consider how well we have met your needs with respect to the following criteria. Please choose from the options below:
Disability:
Sexual orientation:
Religious beliefs:
Barriers to language/Communication:
Ethnicity:

Overall impression
Finally, how satisfied were you with the overall quality of our service?
Comments Is there anything specific you wish to raise, or suggestions you wish to make?



Thank you very much for taking the time to complete our survey. Results are analysed and published annually and you can find previous reports here.